Injured Worker Support Team

Together we are stronger

Support Reform
Support Reform

Our Recommendations

From Administrative Compliance to Human Recovery

Ten practical reforms drawn from the Victorian Workers’ Compensation Psychosocial Hazard paper.

Resources

10 Concrete Steps to Fix Victorian Workers' Compensation

Practical, actionable solutions crafted by advocates and lived-experience experts

IWST has laid out ten enforceable reforms to rebuild the system around human care:

01

Psychosocial Hazard Assessments

Mandate systemic psychosocial hazard assessments for claim administration.
02

Independent Peer Support

Permanently fund independent, lived-experience peer support.
03

Free Independent Advocacy

Guarantee free independent advocacy for all claimants.
04

Representation at IMEs

Secure the right to representation at Independent Medical Examinations.
05

Psychological Safety KPIs

Replace administrative metrics with psychological safety KPIs.
06

Public Transparency

Force full public transparency on dispute volumes and delay costs.
07

Claims Agent Accountability

Enforce strict legal accountability standards for claims agents.
08

Enforceable Claimant Rights

Legally establish enforceable rights for injured claimants.
09

Public Mental Health Reporting

Mandate public reporting on system-induced mental health injuries.
10

Trauma-Informed System

Transition Victoria to a trauma-informed, publicly managed system.

The ten recommendations set out in the Victorian Workers’ Compensation Psychosocial Hazard paper.

Read Petition No. 715
Join the Reform Campaign
Independent Peer Support

No injured worker should walk alone.

Independent peer support is not a substitute for treatment or legal advice. It is the presence of someone who has been through the process and can help a worker stay informed, prepared and involved.
  • Lived-experience understanding and validation
  • Practical navigation of the claims process
  • Preparation for meetings, conciliations and medical assessments
  • Help understanding complex correspondence
  • Connection with appropriate external support
  • Reduced isolation and increased worker agency
94%

of respondents stated that free independent advocacy would have helped them navigate the system safely.

Workers’ Voice Project — client supplied image.
Parliament of Victoria

Petition No. 715

A Trauma-Informed, Publicly Managed Workers’ Compensation System for Victoria
Legislative Council Petition No. 715 asks Parliament to look past the question of whether legislation exists. IWST’s formal rebuttal to the Minister’s response makes the same argument: the test of a compensation system is not the presence of rules, but whether it delivers fair, safe and trauma-informed outcomes for the injured workers who depend on it.
Read the Petition & Rebuttal
[Document link to be supplied by the client]

The harm no one sees is real.

It’s time the system finally saw it.
Support Reform
Contact Us